Delete your account

Use this page to permanently delete your workspace and its data. You'll need your workspace's subdomain, plus the email and password of the workspace administrator. Your subdomain is the first part of your workspace address (acme in acme.yourdomain.com), and is also shown in the app under Channel Settings.

This is permanent. We will delete:

  • Every conversation and customer record
  • Orders, services, playbooks, and your knowledge base (uploaded documents included)
  • Connected Facebook and Instagram settings and access tokens
  • Your users and login details
  • Your subscription - it is cancelled immediately

Your own Stripe account and the money in it are not touched. Data we are legally required to keep (for example payment records held by Stripe) is kept by them under their own policies.